Shipping policy
SHIPPING POLICY
Last updated: September 16, 2026
Thank you for shopping with KelyBrazil. We ship authentic Brazilian beauty products from New Jersey to customers across the United States.
ORDER PROCESSING
Orders are typically processed and dispatched within two business day after payment is confirmed.
Orders placed on weekends or U.S. federal holidays will be processed on the next business day. Processing may take longer during major promotions, holidays, severe weather, or periods of unusually high order volume.
SHIPPING WITHIN THE UNITED STATES
KelyBrazil offers a flat shipping rate of $7 for eligible orders shipped within the United States.
Orders may be shipped through USPS, UPS, FedEx, or another appropriate carrier. The carrier used may depend on the destination, package size, product type, and available service.
DELIVERY TIME
Delivery time depends on the customer’s location and the shipping carrier. Any delivery estimate shown during checkout or provided by the carrier is an estimate and is not guaranteed.
KelyBrazil is not responsible for carrier delays, severe weather, service interruptions, or other circumstances outside our reasonable control.
TRACKING INFORMATION
When your order ships, you will receive an email containing your tracking information.
Please allow time for the carrier to scan the package and activate the tracking number. Tracking information may not update immediately after shipment.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your address, contact us immediately at hello@kelybrazil.com. We will do our best to assist you, but address changes cannot be guaranteed after an order has entered processing or has been shipped.
KelyBrazil is not responsible for packages delayed, returned, or delivered incorrectly because of an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order needs to be shipped again.
PACKAGE MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
• Check around the delivery location;
• Ask household members or neighbors;
• Confirm that the shipping address is correct;
• Contact the shipping carrier directly.
If the package still cannot be located, contact us at hello@kelybrazil.com and we will help review the available tracking information.
DAMAGED PACKAGES OR INCORRECT ITEMS
If your package arrives damaged or you receive an incorrect product, contact us as soon as possible.
Please include your order number, a description of the issue, and clear photographs of the product and shipping package.
Do not discard the product or packaging until we have reviewed the issue and provided instructions.
INTERNATIONAL SHIPPING
KelyBrazil may ship to selected international destinations when shipping service and product eligibility allow.
Please contact us before placing an international order so we can confirm availability, shipping cost, estimated delivery time, and any product restrictions.
International customers are responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country. International delivery times may vary because of customs processing and carrier delays.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order. We will do our best to assist you, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.
CONTACT US
For questions about shipping or delivery, contact:
Kely Denim LLC, doing business as KelyBrazil
Email: hello@kelybrazil.com
WhatsApp: +1 862-405-9733
Shipping location: New Jersey, United States