Exchanges and Returns

Returns & Exchanges

We want you to feel confident shopping with KelyBrazil. Please review our return and exchange policy before completing your purchase.

Return Eligibility

Return requests must be made within 30 days of delivery.

For hygiene and safety reasons, beauty and personal care products must be unopened, unused, and returned with the original seal, packaging, and accessories intact.

To start a return, contact us at hello@kelybrazil.com before sending any product back. Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Opened, tested, or used cosmetics and personal care products
• Products without their original seal or packaging
• Gift cards
• Clearance items specifically marked “Final Sale”

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and shipping package

After reviewing the information, our team will provide the appropriate next steps. When KelyBrazil confirms that an item arrived damaged, defective, or incorrect, we will cover the approved replacement or return shipping cost.

Return Shipping

Customers are responsible for return shipping costs when returning an eligible product for personal reasons. Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. KelyBrazil is not responsible for return packages lost or damaged during transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

Exchanges are subject to product availability. Contact us at hello@kelybrazil.com before returning an item so our team can confirm whether the replacement product is available.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will do our best to assist you, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.

Contact KelyBrazil

Email: hello@kelybrazil.com
WhatsApp: +1 862-405-9733

Customer support is available in English and Portuguese.